Shipping policy

Shipping

Dedrgaporupe
Adrian Patrik Koehrer
Zeltplatzweg 3, 79098 Freiburg, Germany
Email: info@dedrgaporupe.store
Phone: +49 761 3920560

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Tents and structures

Bell tents and accessories ship by parcel or pallet; yurts, domes, safari lodge tents and the premium suite are heavy and bulky and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible point, not pitched. Larger structures (domes, lodges, the suite) are erected and anchored on a prepared, level base (often a timber deck), ideally by a competent crew; a tent stove is run only with its jack, flue and a CO alarm. Pegs, groundsheets, stove-jack kits and canvas care ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.