Refund policy

Returns & Refunds

Dedrgaporupe
Adrian Patrik Koehrer
Zeltplatzweg 3, 79098 Freiburg, Germany
Email: info@dedrgaporupe.store
Phone: +49 761 3920560

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@dedrgaporupe.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A tent must be returned complete and in its original packaging; a tent that has been pitched and used, and canvas care products once opened, cannot always be returned in a resaleable state (a used tent cannot be resold for hygiene and condition reasons). Unused tents in original packaging may be returned within the statutory 14-day withdrawal period. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Canvas weathers and loses water-repellency, zips, pegs, guys and groundsheets wear, and re-proofing is normal upkeep — not defects. Damage from a tent not fully pegged and guyed, left up in high wind or storms, packed away wet (mould and rot), or from a tent stove run without a stove jack, flue and CO alarm is not a warranty defect, and an unvented burner can be fatal.